The hp zv/zx 5000 laptops are one of the top three laptops we fix with the dc jack problem. The factory solder job is machined and very poor. The solder on the jack seems to be low quality and not very much of it is applied.
This dc jack has four solder points. One in the back for power, one on the middle and two on the sides for support. Over time the back power pin heats up and causes the solder to crack. This leaves a very small open space around the jack and gives the symptom of being able to wiggle the adapter tip to make the laptop charge. This will only get worse and worse until moving the tip won’t make proper contact. You can also damage the laptop motherboard if to much strain is put on it and it cracks.
As always, we remove the jack even if it can be fixed and replace it with a brand new one. The solder job is much better than the factory and will last for years to come.
1 comment:
I recently had the faulty DC jack problem with my zv5000 series laptop. Steve and his team masterfully repaired it and in record time! I'm very pleased with the service provided by Pomeroy Computing and pcrepairhelp.net
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