This Dell XPS L502X laptop came in with a physically broken dc jack. The customer reported dropping the laptop from a low level onto the power cord area while plugged in. The laptop would still work on AC when plugged in but wouldn't charge the battery. Upon start up a message would appear that the ac adapter type can't be identified but it would still run the laptop.
The L502z notebook needs to be completely taken apart to access the power plug. It uses a cable style dc jack that plugs directly into the motherboard. The cable jack is uses is kind of rare so the total was $105 with parts and labor.
After the laptop was taken apart it was confirmed the jack was physically broken and needed brand new replacement.
Once replaced the laptop powers and charges the battery.
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