This Acer aspire 4720z came in with the power jack rattling around inside the laptop. The 4720z uses one of the two common and frail acer dc jacks. About half of the Acer laptops that come on have the physically broken jacks due to the fact they use a frail 1.65mm center pin.
When the laptop was opened up the customer had attempted to add some solder but didn't do any real damage.
After putting a new jack on the laptop powers up and charges the battery again.
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